Maintenance Department and Procedures
Residents may request a work order and are required to report immediately any work that affects resident health and safety and any damages to the apartment. A maintenance charge will be assessed for all work and damages that are beyond normal wear and tear. Residents are encouraged to call in any concerns so that maintenance can assess and address any issues to prevent further damage.
Maintenance hours are 7:30 am – 4:00 pm
To submit a work order:
During regular business hours (8:00am – 4:30pm) - call Freeport Housing Authority at 815-232-4171, then push # (pound button)
Holidays and non-business hours – call the Freeport Housing Authority at 815-232-4171. The answering service will dispatch maintenance as needed for emergency only maintenance needs. If a resident requests maintenance to come after hours for a non-emergency work order, an after hour fee will be charged.
Here is the current list of maintenance charges.
Emergencies include:
Safety
- Fire
- Gas leak
- Flood
- Large elevator not working
- Broken door (causing the apt to not be secured)
- Broken window (causing the apt to not be secured)
- Door broken or key stuck in lock (causing the apt to not be secured)
- Smoke detector (Routine work order first because detector is usually beeping but still operable; if needed maintenance will upgrade work order to Emergency)
- Furnace in the winter/Air Conditioner in the summer (Furnace is emergency if room temperature falls below 68 degrees during the day or night)
- Snow and ice – shoveling and applying salt
- Electric
Sanitation
- Toilet (it is an emergency if there is only one toilet in the apartment and it is leaking or overflowing)
- Sewer backup
- Water line