Housing Authority of the City of Freeport

REQUESTING A WORK ORDER

Residents may request a work order and are required to report immediately any work that affects resident health and safety and any damages to the apartment. A maintenance charge will be assessed for all work and damages that are beyond normal wear and tear. Residents are encouraged to call in any concerns so that maintenance can assess and address any issues to prevent further damage.

freeport housing authority maintenance

  1. FIRE
  2. GAS LEAK
  3. FLOOD
  4. LARGE ELEVATOR NOT WORKING
  5. BROKEN DOOR (Causing apartment to be unsecure)
  6. BROKEN WINDOW (Causing the apartment to be unsecure)
  7. DOOR BROKEN OR KEY STUCK IN LOCK (Causing apartment to be unsecure)
  8. SMOKE DETECTOR (Routine work order first because detector is usually beeping but still operable; if needed maintenance will escalate work order to Emergency status.)
  9. SNOW & ICE (Shoveling and applying salt)
  10. ELECTRIC
  1. TOILET (It is an Emergency if thre is only one toilet in the apartment and it is leaking or overflowing)
  2. SEWER BACKUP
  3. WATER LINE

WHAT IS CONSIDERED AN EMERGENCY?

SANITATION

*Holidays and non-business hours - Call the Freeport Housing Authority at 815-232-4171. The answering service will dispatch maintenance as needed for emergency only maintenance needs. If a resident requests maintenance to come after hours for a non-emergency work order, an after hour fee will be charged.

During regular business hours (8:00am - 4:30pm) - Call the Freeport Housing Authority at 815-232-4171, then push #2

SAFETY